Terms and conditions

Introduction
This purchase is governed by the following standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the e-commerce Act, and these laws
give the consumer unavoidable

The laws are available at www.lovdata.no.

The terms of this agreement are not to be construed as limiting the statutory rights, but set out the parties' most important rights and obligations for trade. The terms of sale have been prepared and recommended by the Norwegian Consumer Agency. For a better understanding of these terms of sale, see the Norwegian Consumer Agency's guide here

1. Agreement
When ordering goods on this website www.hygienichalfmask.com, an agreement is automatically entered into between you as a customer and ZINCIN AS, Organization number: 922203628. This agreement applies from when you as a customer have received a confirmation of the order as
skjer via e-post. Ordrebekreftelsen skjer automatisk på bakgrunn av den databasen som er knyttet til www.hygienichalfmask.com

If you have not received the order confirmation within 24 hours, please contact us. In the event of any errors in e.g. delivery time, price etc. we reserve the right to correct this in arrears. You can only order via our website:

2. The parties
The seller is ZINCIN AS, Øvre Eikervei 14, 3048 Drammen, Norway, +47 483 85 500, ORG.NR 922203628. and is hereinafter referred to as the seller / seller. The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer / buyer.

3. Price
The stated price for the item and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about, should apply to the seller and not the customer.

4. Entering into an agreement
The agreement is binding on both parties when the buyer has sent his order to the seller. However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.

5. Payment
The seller can demand payment for the item from the time it is sent from the seller to the buyer. Pay 100% secure using Klarna with your VISA or Eurocard / Mastercard. When using Vipps as a payment method, we send out the code so that the payment and verification is as easy as possible for you as a customer.

When using cards, the payment are going thru Klarna, which is considered to have the best security against fraud. The card number is sent via an encrypted connection directly to the bank. You can read more about Klarna's consumer rights here

 

6. Delivery
We offer delivery with Norway Post and Bring in Norway and world wide. Orders are delivered to your nearest collection point, and you receive a pick-up message via SMS or email.

Delivery takes place when the buyer, or his representative, has taken over the product. If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer without unnecessary delay and no later than 30 days after the order from the customer. The item must be delivered to the buyer unless otherwise agreed between the parties.

Shipping costs
A shipping cost of 49 (Norway) / 99 (worldwide) NOK will be added to all orders unless otherwise stated.

Delivery time
Normal delivery time is 2-5 working days in Norway, and 5-10 day world wide, but for special promotions and offers, the delivery time can be longer. This will be informed during the purchase process.

Deliveries
You can unfortunately not pick up your order in person at our warehouse. The order is sent via our partners for shipping. You can always look at your total shipping cost before you approve it at checkout.

Mail: Orders with little weight and value can be sent as letters. The order is then delivered directly to your mailbox.
If a delivery delay occurs, we will notify you via e-mail. You as a customer always have the right to cancel the purchase in the event of delivery delays. We will do everything in our power to complete your order. There may be cases that make it impossible to complete the order, e.g. if our supplier can not complete his assignment with us. We reserve the right to waive all compensation to the customer in the event of delivery delays.

Transport risk: We are responsible for the transport risk, ie the risk of the item being damaged or lost during transport from our warehouse to you if you have chosen a shipping method that includes a tracking service. If you as a customer have used the shipping method "Mailing by post (without tracking)", our responsibility lapses. You bear the risk of any return to us.

Not picked up - packages: For packages that are not picked up and that are returned to us, a fee of at least NOK 100 /200 (world wide) plus any shipping will be charged to cover www.hygienichalfmask.com expenses for shipping and administration. Applies only to orders / shipments that have not been prepaid.

Product out of stock: If an item is on backorder, you can see the date when it is expected back in stock. The product is then ordered and on its way to us from our suppliers. You can then order the item that will be sent to you immediately after delivery. Note that the date you see is a preliminary date only. If you have several items in your order that are in stock, they will be sent directly to you the same day, and the item that is leftover ordered will be sent free of charge later, when we receive it in stock.

7. The risk for the goods
The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in
accordance with point 6.

8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the The law regarding right of withdrawal - Norway

Right of withdrawal and open purchase for 30 days
You as a customer have the right to cancel your purchase within 30 days after you have received the item and without a special reason. This is on the condition that the product and product packaging are in a substantially unchanged condition, ie unused, not damaged or damaged and in such good condition that it can be sold to a new customer without a price reduction. You can not use the product, but can of course open it carefully and examine it. You as a customer are responsible for return shipping with reference to the right of withdrawal and open purchase for 30 days.

Right of withdrawal and open purchase for 30 days does not apply to companies.

Contact sale@zincin.com for customer service.
Items that do not meet these criteria will be returned to the customer against return shipping as well as handling costs without withdrawal. For all returns, the customer is required to save the package number for any tracing.

All returns must be sent to our address

ZINCIN AS
Øvre Eikervei 14, 3048 Drammen, Norway

The support department speaks / writes only in Norwegian or English

According to the Norwegian Consumer Purchase Act, you as a customer have a right to make a complaint for 2 years. After that, you have accepted the item. ZINCIN AS complies with the Norwegian Consumer Purchase Rights of complaint. ZINCIN AS goes through all the shipments before they are sent to the customer. Should the item still be damaged or faulty when it arrives, we will correct the problem free of charge. NOTE! Before returning defective / incorrect deliveries, you must contact customer service to have the complaint approved.

Sometimes it may be enough that we send spare parts. NOTE! It is important that you make a correct review. Visible defects: Reported directly to the place of delivery when picking up the item. Hidden errors: Reported to ZINCIN AS customer service within 3 days after the item was picked up. For all returns, the customer is required to save their parcel number for any tracing. Upon return, the item must be wrapped in such a way that neither the item nor the packaging is damaged. ZINCIN AS only replaces shipping on presentation of a receipt, which has approved the complaint, and which has chosen the cheapest shipping alternative that Bring / Posten can offer. Complaints that have not been approved are kept by ZINCIN AS for 3 months for any return to the customer - at the request of the customer.

NOTE! If you know that you have caused the damage, it is not included in the warranty service.

Unredeemed goods:
For packages that are not picked up and that have been returned to us, a fee of at least NOK is charged. 100, - + possible shipping to cover ZINCIN AS expenses for shipping and administration.

9. Delay and non-delivery - the buyers' rights and deadline for filing claims
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may Chapter 5 of the Consumer Purchase Act, depending on the circumstances, withhold the purchase price, demand fulfillment, terminate the agreement and / or demand compensation from the seller. In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (eg e-mail).

Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer can not demand fulfillment if there is an obstacle that the seller can not overcome, or if fulfillment will entail such a great inconvenience or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits unreasonably long to advance the claim.

Cancellation
If the seller does not deliver the item at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase. However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive. If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

Compensation
The buyer can claim compensation for a small loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defect in the item - the buyer's rights and complaint deadline
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will refer to the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years. If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and replacement, demand price reduction, demand termination of the agreement and / the seller. Complaints to the seller should be made in writing to sale@zincin.com

Correction or re-delivery
The buyer can choose between claiming the defect or correcting the delivery of similar items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.

Price reduction
The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.

Cancellation
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.

11. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, according to the rules in the Consumer Purchase Act chapter 9. of the agreement, demand the agreement terminated as well as demand compensation from the buyer. The seller will also be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods, depending on the circumstances.

Fulfillment
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.

Cancellation
Seller may terminate the agreement if there is a material default or other material default on the part of the buyer. The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

Interest in the event of late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller may demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the Buyer can then be held liable for fees under the Debt Collection Act. Fee for uncollected non-prepaid goods If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall cover a maximum of the seller's actual expenses for delivering the goods to the buyer. Such a fee can not be charged to buyers under 18 years of age.

12. Warranty
Warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.

ZINCIN AS sells products with a guarantee in the event of manufacturing defects in accordance with the Norwegian Consumer Purchase Act. Your guarantee certificate is your order confirmation which you will receive via e-mail, as well as as an attachment in your package. This should sit on the outside of the packaging in a plastic pocket, or lie in the packaging. Upon return, the item must be wrapped so that the item and its packaging are not damaged.

13. Personal information
Cookies
A cookie is a small data file that is stored on your computer by the browser. Cookies are used to make the visit to our online store as good and efficient as possible and to analyze visitor statistics. You can easily turn off the storage of cookies through the browser settings. If you disable cookies, this will unfortunately mean that it is not possible to place an order on www.hygienichalfmask.com

Duty of confidentiality and personal information
All pages where you leave personal information when purchasing are 100% secure (encrypted transfer). When you place your order with us, you provide personal information such as name, address, social security number and telephone number. In connection with the registration and order, you agree that we store and use your information in our business so that we can complete our assignments for you. We also document the communication we have with you via e-mail in order to maintain the service that you expect from us. ZINCIN AS or www.hygienichalfmask.com will not automatically disclose your personal information to any third party. If you want to receive our newsletter, we will send you information and offers about various products via e-mail. You can easily cancel this here. According to the Personal Data Act, you have the right to receive the information we have registered on you. If it consists of errors, is incomplete or irrelevant, you can demand that the information be corrected or deleted. If this is the case, contact our customer service.

14. Dispute
resolution Complaints are addressed to the seller within a reasonable time, cf. items 9 and 10. The parties shall try to resolve
any disputes amicably. If this does not succeed, the buyer can contact:

The Consumer Council for mediation. The Consumer Council is available on telephone 23 400 500 or www.forbrukerradet.no. www.forbrukerradet.no.

In the event of a dispute, our policy is to follow the Complaints Board's recommendations. In incidents such as war, natural disasters, labor disputes, decisions by the authorities, omitted deliveries from subcontractors, or the like beyond our control, which could not be foreseen, which means that ZINCIN AS can not comply with the agreement, ZINCIN AS is released from its obligations to fulfill the said agreements.

Age limit
We do not accept orders from people under the age of 18 without parental approval. Today, there is a platform for EU consumers and businesses to turn to, but only for cross-border e-commerce. This online platform aims to provide all parties involved with a settlement for disputes that arise without the use of a court. You can find it at https://webgate.ec.europa.eu/odr

Terms and conditions consumer is last updated 22.06.2021